Refund policy

Thank you for shopping with GradedX. We aim to provide a smooth, secure and reliable experience for all customers.

1. Returns

We accept returns under the following conditions:

Display cases and accessories: Returns must be requested within 30 days of delivery.

Pokémon singles and graded cards: Returns must be requested within 14 days of delivery.

Items must be returned in their original condition and packaging.

Graded cards must remain sealed within their original slab and show no signs of tampering, damage, or alteration.

The buyer is responsible for return postage unless the item is faulty or incorrectly supplied.

2. Refunds

Refunds are processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used at checkout.

Original shipping costs are non-refundable unless the item is faulty, damaged or incorrect.

3. Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.

We will work with you to provide a replacement, exchange or full refund where appropriate.

4. Return Process

To request a return, please contact:

Email: support@gradedx.co.uk

Please include your order number and reason for the return.

Items should be securely packaged to help prevent damage during return shipping. Return instructions will be provided once your request has been reviewed.

5. Exceptions

The following items are not eligible for return:

• Graded cards removed from their original slab
• Items damaged after delivery
• Returns sent without prior contact or approval