Privacy policy

GradedX is a UK-based independent retailer of Pokémon cards, graded collectibles and display cases. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details - including your name, email address, phone number, billing address and shipping address
  • Payment information - processed securely through our payment providers (we do not store full card details)
  • Order information - including products purchased, transaction details and order history
  • Account information - including login details and preferences if you create an account
  • Device and usage data - including IP address, browser type and website interaction data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products and provide order updates
  • Respond to enquiries and support requests
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Send marketing communications where you have opted in

3. Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify, our ecommerce platform provider
  • Payment providers used to process transactions securely
  • Delivery companies used to ship your order
  • Service providers that support our website and business operations

These providers only use your information where necessary to perform their services.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic and usage
  • Personalise your browsing experience

You can manage or disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information using secure systems and technologies.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business records where required

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: support@gradedx.co.uk

Location: Solihull, West Midlands, United Kingdom

GradedX acts as the data controller for your personal information.