Contact
If you have any questions about an order, product or collection, feel free to get in touch.
Email: support@gradedx.co.uk
Location
Solihull, West Midlands
United Kingdom
Customer Support
We aim to respond to all enquiries within 24-48 hours.
GradedX is committed to providing reliable customer support and clear communication for collectors across the UK.
GradedX
Frequently Asked Questions
Do i receive the exact card shown?
Yes. Unless stated otherwise, the card shown in the product images is the exact card you will receive.
Do you sell authentic Pokémon cards?
Yes. All cards sold by GradedX are checked for authenticity, with graded cards authenticated by recognised third-party grading companies.
Which grading companies do you sell?
GradedX specialises in graded Pokémon cards, including ACE, PSA and other recognised grading companies.
Do you sell raw Pokémon cards?
GradedX primarily specialises in graded Pokémon cards, with selected Pokémon singles available across the site.
How are orders packaged?
Orders are securely packaged using collector-focused protective materials to help ensure safe delivery and presentation.
Do you offer tracked shipping?
Yes. Tracked and express UK shipping options are available at checkout.
How quickly are orders dispatched?
Most orders are dispatched within 1–2 working days.
Do you ship across the UK?
Yes. GradedX offers secure shipping across the UK.
Can I return an order?
If you experience any issues with your order, please contact GradedX and we’ll be happy to help.
Do you buy Pokémon cards?
Yes. GradedX purchases selected graded Pokémon cards and collector singles from collectors across the UK.
How can I contact GradedX?
You can contact us using the contact form above or by emailing support@gradedx.co.uk.